Returns

If something is not quite right with your order, please let us know as soon as possible by emailing shop@bakewithjack.co.uk with your order number and the problem, so we can sort things out for you straight away.

Unwanted Orders

Should you change your mind and no longer want your order, you are welcome to return it to the return address on the delivery note at your own cost, within 28 days of ordering. Include the delivery note inside the package and all original packaging. As soon as it is received back to the warehouse and checked over, we will refund the item's value back to the original payment method. Please note that original shipping charges in this instance are non-refundable.

We recommend that return parcels are sent via a tracked service and have sufficient insurance should they be lost in transit, and we reserve the right to refuse a refund/ exchange if the items have any signs of use or damage.

Faulty Items

If your items are faulty or your order is wrong, please email us at shop@bakewithjack.co.uk with your order number. We will replace your items and of course, cover the costs of return and re-delivery.